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Reservation Rulesets

When you create a service group, you must have a set of reservation rules that controls how each reservation will be affected by time, buffer, durations, etc.

Overview:

How to create Reservation Rulesets in MC.

Step 1:

Within the Menu is a Reservation Ruleset section, where you can create reservation rulesets.

Step 2:

In the right corner, there is a button where you create a rule set.

Step 3:

Create Reservation Details.

Step 4:

Below we give the criteria to create the reservation rules.

Reservation Time

Duration Min

Minimum duration of reservation length.

  • Minute, hour, day, week, month

Duration Max

Maximum duration of reservation length.

  • Minute, hour, day, week, month

Timedelta Early Start

How far in advance of the reservation’s start time can a customer begin their reservation

  • Minute, hour, day, week, month

Timedelta Early End

How much in advance of the reservation's end time can a customer terminate their reservation.

  • Minute, hour, day, week, month

Timedelta End Margin Buffer

Buffer time is added after a reservation to accommodate customers who may return the vehicle late.

  • Minute, hour, day, week, month

Timedelta End Service Buffer

The length of time to block after a vehicle has been returned for any post-reservation maintenance/cleaning is typically 24 to 48 hours. This allows adequate time for thorough inspection, maintenance, and cleaning before the vehicle is made available for the next customer.

  • Minute, hour, day, week, month

Timedelta Reserve Ahead Min

Minimum amount of time required between when a customer makes a reservation and when their reservation can start.

  • Minute, hour, day, week, month

Timedelta Reserve Ahead Max

Maximum amount of time allowed between when a customer can make a reservation and when their reservation can start.

  • Minute, hour, day, week, month

Timedelta Vehicle Confirmed

Time frame before a reservation starts during which a vehicle is assigned to a customer.

  • Minute, hour, day, week, month

Cancel Reservation rules

Duration Min Cancelled

Minimum billing time for customer cancellations.

  • Minute, hour, day, week, month

Timedelta Times Locked

Cancellation fee will be charged if a customer cancels the reservation within a specified period before the reservation starts.

  • Minute, hour, day, week, month

Others

Concurrent Max

Maximum allowed concurrent reservations per customer.

  • Minute, hour, day, week, month

Timedelta Create Grace Period

Cancellation/Change Policy:

A time frame after a reservation is created during which a customer can cancel or make changes without penalties.

  • Minute, hour, day, week, month

Timedelta Max Late

Added buffer time after reservation end for the virtual (vehicle) key to remain accessible within the app.

  • Minute, hour, day, week, month

App reservation configuration

Start Time Resolution

Clock picker resolution for the suggested start time on the reservation creation screen in the app.

  • Minute, hour, day, week, month

End Time Resolution

Clock picker resolution for the suggested end time on the reservation creation screen in the app.

  • Minute, hour, day, week, month

Duration Default

Initial duration is presented when the reservation creation screen loads on the app.

  • Minute, hour, day, week, month

Duration Adjust End

Units of time in which the reservation can be made.

  • Minute, hour, day, week, month